
POPULAR QUESTIONS
Frequently asked questions from support
Local Delivery & Installation
Precision delivery and installation across Greater Cincinnati.
10-Year Craftsmanship Guarantee
Decade-long warranty on all fabrication work.
security payment
Encrypted payments with deposit protection.
Planning & Selection
Absolutely! Visit our Sharonville showroom to touch 200+ material samples, or schedule a virtual consultation for digital previews of options in your space.
Quartz offers the best blend of beauty and durability for most homes. Granite provides unique natural patterns, while porcelain suits modern designs. We’ll help you choose based on your lifestyle and budget during your consultation.
Yes! We specialize in custom features including waterfall islands, book-matched slabs, and integrated sinks. Bring your inspiration – we’ll make it reality.
Quartz is non-porous (stain-resistant) and requires no sealing. Granite offers unique natural patterns but needs annual sealing. Both are durable options for Cincinnati homes.
Installation Process
Simply clear countertops and provide workspace access. We handle floor protection, bring all tools/supplies, and conduct a full cleanup afterward.
Most projects are completed in 10-14 days:
Measurement: Within 48 hours of deposit
Fabrication: 7-10 business days
Installation: Typically 1 day
Custom designs may add 3-5 days.
Yes! We include careful removal and disposal of existing surfaces in our full-service installation at no extra charge.
Only for the initial walkthrough and final approval. Most clients leave once we begin work and return to a completed kitchen.
Care & Maintenance
We offer chip/scratch repair services for all materials. Most minor damage can be fixed same-day. Our 10-year warranty covers fabrication issues.
Quartz: Wipe with soap/water (no sealing)
Granite: Clean with pH-neutral products; seal annually
Marble: Avoid acids; use soft cloths
Porcelain: Simple wipe-downs (low maintenance)
Yes! Ask about our annual sealing program for natural stone, deep cleaning services, and inspection packages to keep surfaces looking new.
Granite and porcelain are heat-resistant. We recommend trivets for quartz and marble. Always use cutting boards to protect all surfaces.